Community-Based Support Staff Customer Service & Call Center - Twin Falls, ID at Geebo

Community-Based Support Staff

Journeys DDA Journeys DDA Twin Falls, ID Twin Falls, ID Part-time Full-time Part-time Full-time $12 - $14 an hour $12 - $14 an hour 12 days ago 12 days ago 12 days ago As a Community-Based Support Staff (CBS) at Journeys DDA, you will play a pivotal role in providing individualized instruction and support to participants with developmental disabilities.
Your primary responsibility will be to deliver engaging and person-centered instruction, promote skill development, and enhance the overall quality of life for participants.
By fostering a supportive environment and maintaining ethical standards, you will contribute to the participants' growth, independence, and community integration.
Responsibilities Conduct individualized instruction activities with participants, tailored to their unique needs and goals.
Deliver instruction to participants, facilitating the practice of skills, achieving goals, and promoting personal growth.
Reinforce learned skills through individualized practice, offering guidance and support as needed.
Maintain daily documentation of instructional activities, including progress, outcomes, and observations, submitting them as instructed.
Summarize data from instructional and behavioral programs as necessary, providing valuable insights into participant performance.
Analyze participant performance errors, identifying areas for improvement and adjusting instruction accordingly.
Effectively manage participant behavior, using positive reinforcement techniques and appropriate strategies.
Attend weekly/monthly training sessions, totaling 12 hours annually, to enhance knowledge and skills relevant to the role.
Complete any additional training required by the state or the company to provide quality services.
If 21 years old or older, drive Journeys vehicles as needed, adhering to company policies and regulations.
Obtain and maintain certification in First Aid, CPR, and AED within 60 days of employment, ensuring ongoing compliance.
Maintain all required licenses and certifications related to the role.
Undertake additional duties and responsibilities as assigned by the supervisor, contributing to the overall success of the agency.
Qualifications High school diploma or equivalent (some agencies may require post-secondary education in a related field).
Previous experience working with individuals with developmental disabilities is preferred.
Strong interpersonal and communication skills to effectively interact with participants, families, and colleagues.
Compassion, patience, and a genuine commitment to supporting individuals with developmental disabilities.
Ability to manage challenging behaviors calmly and professionally, ensuring participant safety and well-being.
Valid driver's license and reliable transportation (if required).
Flexibility to work varying shifts, including evenings, weekends, and holidays.
Basic computer skills for documentation and reporting.
Key Indicators of Success Key Indicators of Success for Direct Support Professionals Participant Progress:
Percentage of participants who demonstrate measurable skill improvement over a specified period.
The number of participants achieving their individual goals within a given timeframe.
Documentation and Reporting:
Accuracy and completeness of daily documentation and progress notes submitted on time.
Adherence to agency guidelines and standards for documentation.
Behavior Management:
Reduction in challenging behaviors among participants through effective intervention strategies.
The number of behavioral incidents and the successful resolution or de-escalation of those incidents.
Participant Satisfaction:
Regular feedback surveys or assessments to measure participant satisfaction with the support and instruction received.
Participant and family testimonials highlighting the impact of the Community-Based Support Staff's assistance.
Collaboration and Communication:
Feedback from supervisors and colleagues regarding the Community-Based Support Staff's ability to effectively collaborate within the interdisciplinary team.
The number of successful coordination efforts with parents/guardians and other stakeholders.
Training and Professional Development:
Completion of required training hours within the designated timeframe.
Attendance and active participation in workshops, seminars, or conferences related to developmental disabilities and support techniques.
Compliance and Safety:
Adherence to agency policies, regulations, and legal requirements related to participant safety and well-being.
Completion and maintenance of certifications, such as First Aid, CPR, and AED, within the specified timeframe.
Attendance and Punctuality:
Consistent attendance and punctuality for scheduled shifts and meetings.
Minimal unplanned absences or tardiness.
Team Contribution:
Feedback from colleagues and supervisors regarding the Community-Based Support Staff's ability to contribute positively to the team dynamic.
Willingness to assist colleagues when needed and the ability to work collaboratively.
Job Types:
Full-time, Part-time Pay:
$12.
00 - $14.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.

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